Professional to unprofessional - all in a matter of 11 days!

The Webster's dictionary defines a courier as a messenger sent in haste or on a regular schedule with important or urgent messages. It means that people mostly use courier services to help send packages / parcels / documents / messages from one destination to the other when it is urgently important. I had something too. The for my PG Course fee. I needed it to reach Jamshedpur from Bangalore. I had sent the application form to the same destination about 2 months ago. Sitting in the luxury of the office A/C I had paid the office boy, given him the package and asked him to please give it to the courier collection center for sending it. In a period of 3 days it had been updated that the package was received and my application form reviewed. This time around after day 8 when I still did not receive acknowledgment I began to think there was cause for worry. Day 10 no news still. Day 11 I went to collection point to learn that there is nothing he can do to help me. He directed me to the customer care office and said I can track it from there. There were about 6 telephone numbers there - all non functional! After deciding that it was worthless for me, my mom and my brother to sit in front of the phone trying to reach someone, I left home to go to the customer care center which was at Koramangala.
The lady at the reception had a perfect answer to all my queries, "I don't know ma'am" And I just wanted to say one thing to her... "YOU!! Off my planet!!" Anyways I needed information from her and had to keep my cool. I asked to help me reach someone who would be able to assist me. I was then sent to the operation department and I am so thankful. God helped me understand the meaning of Rude. The security guy there was one of the rudest I have come across. After a lot of waiting around finally the manager says he will see me. I went to see him and he did not even bother to look up. When he did, he took my receipt and started on his attempt to track it. I started off on my story - right from how this seat was important to me, the DD has always reached within 3 days in the past etc. Like every good listener he was thinking about something else... God knows what! Finally after 10 mins he tells me, this is an unregistered courier and we do not have services to Jamshedpur. I was shocked! Anyways he returned my package to me and now Blue Dart ( The "dependable" international courier company) has promised me that I can trust them to get it delivered to the desired place on time and I hope I am in safer hands this time around.